Refund policy

Thank you for shopping at minniemarcum! We want you to love your purchase. If something isn't quite right, we're here to help you get it sorted quickly and smoothly.

1. Return & Exchange Window

We offer a 15-day exchange window from the date your order is delivered. If you wish to exchange an item, please reach out to us within these 15 days. Unfortunately, we cannot process exchange requests submitted after this period.

2. Condition of Items

To be eligible for an exchange, your item must meet the following criteria:

Unused, unworn, and in the exact condition you received it.

In its original packaging with all tags, labels, and seals intact.

Accompanied by a valid proof of purchase (order confirmation number, invoice, or receipt).

3. Refunds & Store Credit

No Cash Refunds: We do not offer cash or direct bank transfer refunds for returned items.

Exchanges & Store Credit: You may exchange your returned item for any other product of equal value.

Difference in Price: If you choose a replacement item of lesser value, the remaining balance will be issued to you as Store Credit for your next purchase.

4. How to Initiate an Exchange

Exchanging an item is simple:

Contact our support team within 15 days of receiving your parcel.

Share your Order Number, details of the item, and the reason for exchange (photos help if the item is damaged or incorrect).

Our team will verify your request and provide you with return shipping instructions.

5. Non-Returnable Items

For health, hygiene, and safety reasons, certain products cannot be returned or exchanged (e.g., customized items, clearance sales, or intimate goods). Any non-returnable items will be clearly marked as such on their product pages.

6. Defective or Incorrect Items

If you received a damaged, defective, or incorrect product, please inform us within 48 hours of delivery. We will gladly arrange a replacement at no extra cost to you.

7. Shipping Costs

Standard Exchanges: Shipping costs for returning the item to us and delivering the exchange parcel are to be paid by the customer.

Our Fault / Defective Items: If the return is due to a damaged item or an error on our part, minniemarcum will cover all shipping costs.

Need Help?

For any questions regarding returns and exchanges, reach out to us:

Email: minniemarcumofficial@gmail.com

Phone / WhatsApp: 0341-0215559