Shipping Policy

Thank you for shopping with minniemarcum! We are committed to delivering your orders quickly, safely, and efficiently. Please take a moment to review the details of our shipping policy below.

1. Order Processing & Business Hours

Karachi Orders: Processed and dispatched within 1 to 2 business days.

Rest of Pakistan: Processed and dispatched within 2 to 3 business days.

Dispatch Operations: Dispatch and shipping operations run from Monday to Saturday (excluding national holidays).

2. Order Confirmation (Includes Sundays & Holidays)

Once your order is placed on our website:

Our customer service team will reach out via a confirmation call or WhatsApp message to verify your order and delivery address.

Please Note: To ensure fast dispatch of your order, confirmation calls are made 7 days a week, including Sundays and public holidays.

3. Delivery Timelines

Once dispatched, total estimated delivery times are:

Within Karachi: 2 to 3 working days.

Other Cities in Pakistan: 3 to 5 working days.

Note: Delivery times are estimates and may vary slightly during major sales, public holidays, severe weather, or unexpected courier delays. We will keep you updated if there is any major delay.

4. Shipping Carriers

To ensure your order reaches you safely, we partner with Pakistan’s leading courier services, including TCS, CallCourier, PostEx, and trusted local delivery services. We automatically select the best carrier based on your destination and parcel size.

5. Tracking Your Order

Tracking your package is easy! Once your order is dispatched:

Text or WhatsApp us your Order Number at 0341-0215559.

Our customer support team will immediately provide you with your live courier tracking link or status update.

6. Address Accuracy

Please double-check your full address, nearest landmark, and active phone number at checkout. minniemarcum is not responsible for shipment delays or failed deliveries caused by incorrect or incomplete shipping details.

7. Damaged or Lost Packages

If your parcel arrives damaged, opened, or is lost by the courier company:

Please report it to us within 24 to 48 hours of delivery.

Share a photo/video of the package via WhatsApp (0341-0215559) or Email (minniemarcumofficial@gmail.com)

Our team will investigate with the courier partner and arrange a replacement or solution as quickly as possible.

Need Assistance?

If you have any questions about your shipment, feel free to contact us:

Email: minniemarcumofficial@gmail.com

Phone / WhatsApp: 0341-0215559